Refund policy

Please carefully check and verify all product details before placing your order.

At Radiant & Keen, every product undergoes quality checks before dispatch to ensure it reaches you in the best condition.

No Return / No Exchange / No Refund Policy

Due to hygiene, operational, and product nature reasons:

  • Returns are not accepted.
  • Exchanges are not accepted.
  • Refunds are not provided.
  • Order cancellations are not allowed once the order is confirmed.

We do not offer returns, refunds, or exchanges for:

  • Change of mind
  • Preference changes
  • Incorrect product selection made by the customer

Customers are encouraged to review all product photos, product videos, and wearing videos available on our Instagram page before making a purchase.

Damaged or Incorrect Orders

In the rare case that you receive a damaged or incorrect product, please contact us within 24 hours of delivery with clear unboxing videos and images for review.

Requests made without proper proof may not be considered.

Jewelry Care Instructions

To maintain the shine, plating, and durability of your jewelry, proper care is essential.

  • Keep jewelry away from water, perfume, sweat, lotion, hairspray, and other chemicals.
  • Store jewelry in a dry, airtight pouch away from humidity, moisture, and extreme temperatures.
  • Store each piece separately to avoid scratches and friction.
  • Silica gel packs may be added to storage boxes or pouches to help absorb moisture and slow tarnishing.
  • Never use detergent, soap, toothpaste, sanitizer, or harsh cleaning products on gold-plated jewelry.
  • Wear jewelry only after applying makeup, skincare, perfume, lotions, or hairspray.
  • Jewelry should be the last thing you put on and the first thing you remove.
  • Clean jewelry gently with a soft cotton or muslin cloth after every use.
  • Avoid wearing jewelry while showering, swimming, exercising, or sleeping.
  • Gold plating may eventually wear down after a few uses. While silver plating has a very good lasting capacities, where our customers have posted great reviews on the usage.
  • As these are imitation jewelry products, no warranty or guarantee is provided on plating, polish, stones, or longevity.